Refund & Cancellation Policy

1. 14-day free trial

Eligible new customers can try Moon Companion for 14 days before the selected subscription begins. You will not be charged the recurring subscription price during the free-trial period.

The free trial is limited to one trial per customer. If our systems identify that a free trial has already been used, a new trial may not be offered and you may instead be given the option to restart a paid membership.

2. Cancelling during the trial

You may cancel before your free trial ends. If cancellation is completed before the trial converts to a paid subscription, you will not be charged the next recurring membership fee.

3. Cancelling a paid subscription

You may cancel a paid Moon Companion subscription at any time. Unless applicable law provides otherwise, cancellation normally stops the next renewal rather than reversing a subscription period that has already been paid for.

After cancellation, access may continue until the end of your current paid billing period.

4. Refunds

Moon Companion is a digital subscription that provides access to the member portal and digital features. We do not offer a general money-back guarantee after a paid subscription period has begun.

However, we will review refund requests where appropriate, including:

• duplicate charges;
• an incorrect amount caused by a billing error;
• a payment taken after a cancellation that should already have prevented renewal;
• other circumstances where a refund is required by applicable consumer law.

5. How refunds are issued

If a refund is approved, it will normally be returned through the original payment method. The time it takes to appear in your account depends on the payment provider and your bank or card issuer.

6. How to request help