1. Our approach to privacy
Moon Companion is designed to be a personal space. This Privacy Policy explains what information we collect, why we use it, how it may be shared, and the choices available to you when you use our website, checkout and member portal.
2. Information we may collect
Account and contact information
This can include your name, email address, account identifiers, login information and communications with us.
Profile and personalisation information
If you choose to provide it, this may include information such as your date of birth, timezone, astrology-related profile details and preferences used to personalise your Moon Companion experience.
Content you choose to enter
This may include Moon Notes, reflections, practice entries, check-ins, intentions or other content you voluntarily save inside your account.
Subscription and transaction information
We may receive subscription status, plan, currency, payment provider, payment or subscription reference numbers, billing dates and transaction status. Full card details are handled by the selected payment provider rather than stored by Moon Companion.
Technical and usage information
This can include device/browser information, pages visited, feature usage, timestamps, referral information, UTM campaign parameters and similar information used to operate, secure and improve the Service.
3. How we use information
- to create and manage your Moon Companion account;
- to provide personalised Moon guidance and member features;
- to process subscriptions, verify payment status and manage access;
- to send service messages, account emails and reminders you have requested or enabled;
- to provide customer support;
- to understand how the website and portal are used and improve the experience;
- to detect fraud, abuse and security threats;
- to comply with legal, accounting and regulatory obligations.
4. Payment information
Payments are processed by external payment providers such as Razorpay and PayPal. Moon Companion may receive confirmation and transaction metadata needed to activate, manage or verify your subscription, but does not need to store your complete payment-card details.
5. Service providers
We use trusted service providers to operate Moon Companion. Depending on the feature you use, these may include providers for hosting, database and authentication, email delivery, analytics, payment processing and customer support.
| Category | Examples | Purpose |
|---|---|---|
| Hosting and application infrastructure | Vercel and website hosting providers | Operate the website and member portal. |
| Database and authentication | Supabase | Account authentication and application data storage. |
| Payments | Razorpay, PayPal | Process and verify subscription payments. |
| Email delivery | Email service providers used by Moon Companion | Send account, service and reminder emails. |
Service providers are permitted to process information only as needed to perform the services they provide to us, subject to their contracts and applicable law.
6. Marketing, referral and attribution data
When you arrive through a campaign, affiliate or referral link, we may store attribution information such as UTM parameters, referral codes or referral click identifiers. This helps us understand where sign-ups came from and, where applicable, attribute referrals correctly.
7. Cookies and similar technologies
Our website may use cookies, browser storage and similar technologies for essential functionality, login state, preferences, attribution and performance. See our Cookie & Tracking Notice for more detail.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing your account, meeting legal and accounting obligations, resolving disputes, preventing fraud and enforcing agreements.
Some records relating to payments, subscriptions or security may need to be kept after an account is closed where required or permitted by law.
9. International processing
Moon Companion and its service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal data.
10. Your privacy choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability or objection in relation to your personal information, and to withdraw consent where processing relies on consent.
You may also update certain account information directly within Moon Companion. To make a privacy request, use the contact details below.
11. Security
We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure or loss. No online system can be guaranteed to be completely secure.
12. Children
Moon Companion is not intended for children who are not legally able to consent to the use of an online subscription service in their location. If you believe a child has provided personal information inappropriately, please contact us.
13. Changes to this Policy
We may update this Privacy Policy as Moon Companion or applicable privacy requirements change. The latest revision date will always be shown at the top of this page.
14. Contact us about privacy
Please use our Contact page and clearly state that your request relates to privacy or personal data.