Digital Delivery Policy

1. Moon Companion is a digital service

Moon Companion is delivered digitally. No physical product is shipped as part of a standard Moon Companion subscription.

2. When access begins

For an eligible free trial, access is normally made available after the subscription is successfully authorised and verified by our payment and account systems.

For a paid membership or paid reactivation, access is normally made available or restored after the relevant payment or subscription event has been successfully verified.

3. Account and activation emails

You may receive account, activation or service emails at the email address you provide during checkout. Existing Moon Companion users may not receive the same account-creation email as a brand-new user because their existing account can be reused.

Please make sure the email address entered at checkout is accurate and check spam, junk or promotions folders if an expected email does not arrive.

4. Delivery time

Digital access is usually available shortly after successful verification, but delays can occasionally occur because of payment-provider processing, email delivery, maintenance or technical issues.

Browser confirmation alone does not guarantee that access has been activated; Moon Companion relies on verified payment-provider events to protect customer accounts and prevent fraudulent access.

5. Accessing your membership

Once your account is active, you can access the Moon Companion member portal through the login link provided on the website or in your account emails.

6. If your access has not arrived